Key Leader Engagement (KLE) TTPs

[Old Eagle]

I also like your last point.

One of the greatest challenges in getting SSAM prepared to conduct KLEs is ensuring that they understand the purpose of the meetings. In many instances, it appears that KLEs are simply a metric for the BUB. We conducted x number. The larger the number, the greater the success.

That's not how it works, but 7-8 years on, that feedback is still out there. A helpful addition to the preparation would be to develop meaningful measures of effectiveness to enhance the meaning of the MOP numbers that we focus on now. You can literally conduct hundreds of KLEs and accomplish absolutely nothing if you don't understand the underlying principles.

[jcustis]

One of the greatest challenges in getting SSAM prepared to conduct KLEs is ensuring that they understand the purpose of the meetings.

I don't recognize the acronym SSAm, but I catch the drift.

That made me remember one more point, and that is you need to make sure that the leaders you are about to engage (unless it is a on-call meeting, which are not really KLEs anyway) understand the purpose of the meeting.

I can't recall how many times we were on time for a meeting, had everything prepared and scripted, only to find out that there were several additional leaders on scene, and they wanted to use the face time to petition us about issues that we had not rehearsed. The thing to remember is to calculate the full range of topics that might come up - murder board style - when time permits.