David,
I agree wholeheartedly with the comment below, what is shocking is that this appears to be recent discovery. Of course fear and the associated bias that comes with it can suppress commonsense out of existence. As I follow the U.S. news and BBC reporting on the Paris attacks in an attempt to discern the mood in the street, most reporting points to the people refusing to embrace hatred and condemn all Muslims for the acts of a few (but not as few as some would have us believe). Yet, I also think this is a form of media bias, and remain suspect there is a growing extreme right wing movement growing that will further exasperate the troubles. Strong leadership at all levels will be essential to quell the extreme rhetoric. While quieting the reactionary voices, strong leadership must demonstrate they're taking strong action and not ignoring the problem. It seems France is doing well on both accounts.
We believed trust is developed over time and if they viewed us as trying to keep them and their environment safe, then slowly they would cooperate. We are able to get cooperators and informants based on our soft approach. The people we did befriend and worked with on a consistent basis realised that we were concerned for the quality of their life and how we could make their conditions better, as opposed to using them for information only. The more of these intimate interactions occur, the more comfortable the community is going to feel.
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