A Strategic Question and Three Insights

[Bob's World]

Often, I find, when faced with difficult, often emotion-laced, problems, it is better to ask questions than it is to offer suggestions. To that end, the embedded slide is from a recent presentation I gave.

In an age of strategic uncertainty, it is far too easy to rely heavily upon what one is very good at, or comfortable with. When one then designs their metrics around those "comfort programs" one can easily mislead one's self over time that doing something well -and locally suppressing the symptoms of a problem for some period of time in some discrete place in the process - is the same as doing good.

But when one steps back and looks at the larger picture over a longer period of time, the flaws of this tactical logic become increasingly apparent.