Id'd via Twitter a 19mins YouTube episode:
Melissa Agnes, Crisis Communications expert and consultant, shares her thoughts about the need to get ahead of stories before we lose control of them. Melissa shares lessons learned by walking us through the social media during the Boston Marathon Bombing.
Link:https://www.youtube.com/watch?v=js6X...ature=youtu.be

The lady is a Canadian, her company website has no real bio:http://agnesday.com/ and LinkedIn has no previous history.