Good leaders will make good use of metrics, good, bad or indifferent. If the right ones aren't there, they will figure the situation out. The quality of the leaders is the key.

I think our fixation with the right metrics, the wrong metrics, being interpreted this way or that way is in keeping with what appears to me to be a cultural proclivity to eliminate the human element in war and especially in combat leadership. It seems that we are always looking for some machine or process that will make good leadership moot. If we could only find the right thing, then the hard and uncertain task of finding and promoting good leaders, there would be no need for.

Bill M: Gregory Daddis also wrote a book about that subject.

http://www.amazon.com/No-Sure-Victor.../dp/0199746877

I thought it a good book.