We are not always able to take the fight to the criminals in the way we would want – in some routine cases, the delays and stretch are resulting in charges not being brought as they would have years ago.
The public know that serious organised crime and counter-terrorism are important. What is cheesing off the public is the routine stuff. That’s the stuff for the vast majority that affects legitimacy and confidence. It’s the phone not getting answered, and not turning up for some jobs people expect us to do. That is damaging confidence and legitimacy.
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