Link to the Verbal Judo Institute by the man who started what is now being called Tactical Communication. For the puppy dawgs out there from an old dog this can be a life saving as well as career saving school. Get the books and or tapes or go to the classes if possible many are department paid for.
IMNHO this should be a national standard...it would also be useful for the military on how to deal with civilian populations. Whooosha!!!!


http://www.verbaljudo.com/kata/index...d=20&Itemid=62