Quote Originally Posted by Cavguy
Technology succeeds in reducing workload when it solves a real and identified problem. It tends to fail when it tries to solve a problem that didn't need solving and requires new processes.
I also see technology attempting to solve a real and identified problem, but the new processes required are overly complex for the field. This complexity requires training to reach an acceptable level of operational effectiveness. Given the nature of the competing taskings and limited training time, this inevitably results in the reduction or elmination of other training.

Unfortunately, from my perspective looking at the intelligence field, over the past several years I've seen technological solutions resulting in analysts and collectors with a greatly reduced ability in core skills and a worrying over-reliance on the equipment to perform basic tasks.