I have recently been tasked the collection manager for an IBCT and I am trying to find information on how other BCTs have set up their SOPs for collections... particularly on the information gathering phase and the different types of collection management products/processes that are used.

Also, I have not been able to locate an elec. copy of an FM 34-20 online and I was wondering if anyone knew where I can access this online.

Anything would be helpful. Thanks.