Strategypage.com
CALL had been maintaining a special web site for troop feedback for years, but it, and TRADOC in general, were not as fast at assembling, analyzing and passing on data as the troops believed they should be. So via bulletin boards, email lists and chat rooms, the troops began putting together their own "lessons learned" systems. Journalists generally didn't know about these, could not get access, or dismissed this as just uninformed chatter by bored troops. But these Internet communications proved to be a powerful tool for transmitting up-to-date information for the people headed for combat, from those coming back (or still there.) The brass could not crack down on most of this, because it wasn't public. Some commanders were concerned about letting the enemy in on American combat secrets, but most officers realized the benefit for U.S. troops was far greater than any risk.