Penta, Look at it this way for just a second: Piedmont Van Lines (most military remember them) picks up your HHG and delivers same to destination. You take receipt and discover something is now damaged (in transit). So, do you just blow it off, or do you file a claim and bitch like no tomorrow ?
Seems the majority of folks are OK with bitchin, but reporting contractors and Sierra service isn't worth the trouble. Too bad most don't consider that like they would as if it were their (own) stuff.
There are many of us that have been around TCNs for more than a decade. Some fare well, but the majority of 'lowest bidder' contracts often have abysmal standards to keep things cheap. DoD may dictate standards, and the contractor may indicate concurrence, but ultimately you and I have to keep things in balance by reporting shoddy service.
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