To keep pace with the fight, or the information overload that we have these days? When fax machines began showing up in the field in 1983 I could see that the floodgates were just starting to open up, information-wise.
That's a good question...and one that goes back to my original point. Are we in an age where it is expected to both digest and produce a large amount of info (for CYA and other reasons)? Does that explain the large staff sizes? Is there any turning back? I'm not sure using the excuse that there's too much info will hold water these days.