I also like your last point.

One of the greatest challenges in getting SSAM prepared to conduct KLEs is ensuring that they understand the purpose of the meetings. In many instances, it appears that KLEs are simply a metric for the BUB. We conducted x number. The larger the number, the greater the success.

That's not how it works, but 7-8 years on, that feedback is still out there. A helpful addition to the preparation would be to develop meaningful measures of effectiveness to enhance the meaning of the MOP numbers that we focus on now. You can literally conduct hundreds of KLEs and accomplish absolutely nothing if you don't understand the underlying principles.