...this surge in social media interaction with police is obviously a mixed blessing; there is a small amount of potentially useful information included within a torrent of hearsay and rumour plus the inevitable general noise of people just participating in the #Twitcident without any particular motive.
It seems to me that there are two key social media challenges to police in the aftermath of major incidents:
To ensure that there is extra capacity to monitor social media accounts and ensure that accurate, timely and rumour busting information is sent out at regular intervals.
To have in place a sophisticated system to analyse tweets to provide intelligence and insight.
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