Partly true, but it does underestimate the mostly positive impact of ratings as a way to incentivize debtors to better their financial policies to get an easier and cheaper access on the market. It is only a tendency which comes at a price with plenty of counterexamples but it is a positive tendency.
For individuals on the investment side perhaps the best aspect is the ability to party shift responsability - at least you can shout that you bought only A+ or so. As most things this might have a negative impact on the mental effort to analyze the thing itself.
As the service of the rating agencies is relatively cheap compared to market volume I believe that they are worth it. In any case a bad rating might be unfair or plain wrong but it is still a real problem for the business, especially since the spread of tighter rules in entities like pension funds etc. A drop below 'investment grade' forces them to disinvest.
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