Cultural sensitivity isn't about dealing with our enemies - it's about dealing with our friends. We don't want to needlessly irritate our allies, those Iraqis who join the police and security services, for example. That makes it hard for our forces to cooperate and creates political and tactical divisions which an enemy can (and does) exploit. Cultural sensitivity is also about keeping neutrals at least neutral. The goal isn't to create "empathy" from our soldiers for their enemies - it's to teach our soldiers to behave in a way that the local population views as human, moral and polite. Excessive force issues are something to be resolved with traditional unit discipline and leadership - no amount of sensitivity training will stop a Marine from lighting up an insurgent who's firing from the middle of a crowded market, but strict ROE, good leadership and high levels of discipline might convince him to wait for a designated marksman to do the job instead of just using his M240 . . .