Metrics are imperative for many things, most hard science and most fields of engineering being but two. I suspect sales and marketing are another. The insurance business certainly requires 'em.
OTOH, been my observation that in warfare -- as opposed to the logistical or a very few support functions thereof -- metrics generally serve little purpose other than to give a false picture and that such an outcome is particularly probable if the improper metrics are chosen for illumination...
Though heaven knows these guys (LINK) agree with you on the potential...
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