Slap, naw - I just mean in terms of the design which identifies operational objectives, develops an operational approach to meet those objectives (complete with what are decisive, shaping and sustaining) - and ultimately identifies the range of requirements.One last question just exactly what does Operational mean as you use it? Does it mean the organization has come to life and is now working?
Yep, I like his HB.Dr. Jack just released a Design Handbook which I am reading now
Gotta run - Best, Rob
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