One last question just exactly what does Operational mean as you use it? Does it mean the organization has come to life and is now working?
Slap, naw - I just mean in terms of the design which identifies operational objectives, develops an operational approach to meet those objectives (complete with what are decisive, shaping and sustaining) - and ultimately identifies the range of requirements.

Dr. Jack just released a Design Handbook which I am reading now
Yep, I like his HB.

Gotta run - Best, Rob