I'm also a big fan of human-moderated RPG approaches to training, whether pencil-and-paper or computer-facilitated. However, the challenge from a training perspective is developing a skilled cadre of moderators, and then getting them to where the folks who need training are. You can't cut corners on this, or the process might be worse than useless--as anyone who has ever played D&D with a lame DM can attest.
By contrast, a software package offers the attraction of something that can be implemented in many places at the same time, therefore providing standardized training in volume. The problem is what you then lose in the process (the flexibility and inventiveness of a human moderator, and the danger of building unseen assumptions into the software that players can't challenge, and may even not be aware of.)
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