Quote Originally Posted by marct View Post
Where the senior leaders come in in this form of organizational re-engineering is in the area of "lived experience" as well as "push". The truly crucial "A ha!" experience came from those same leaders realizing that what looks good on paper interacts with everything else to turn a good idea into an operational nightmare. The forced experience of working in a frontline position meant that they had an immediate, in their gut, feel for any new regulations that were proposed.
That's why I say the best generals were the ones that started out as Privates