Sep 2010 TRADOC Senior Leader's Conference

[Ken White]

GEN Chiarellia, the Army's VCSA, asked a very similar question on the CAC blogs back in February of this year.Feburary 19th, from the VCSA...Anyone caring to examine the comments in the article referenced above will readily note that tasker and the associated encouragement to partcipate provided no measurable results.

Many Civilians do not know enough to contribute meaningfully, many who do will not contribute for fear of stating or having a different position than they THINK their Boss holds...

Many NCOs do not eat sleep live and breathe Army and most do not believe their good advice is properly respected so they tend not to have too many comments in such forums, real or virtual -- unless you strike a nerve, then they'll respond. One on one, most will respond pretty well.

Most of the WOs and Co grades will tell you what they think; most of the Majors probably will, some LTCs will. Many will not particiapate because they think their words will be ignored -- or someone's already made their point; most do not feel the need to post just to see their name on a comment.

Most Colonels are like civilians with respect to their Bosses positions. Generals are pretty much the same...

Don't know the Vice Chief. I do know that some GOs invite and accept discussion while some invite it but accept only those items that coincide with their views. Still others may seem to invite discussion but they really don't while a few seriously object to discussion. I suspect the Vice Chief fits in one of those blocs and that most of the COLs and GOs know pretty much where in that spectrum he fits. That may have a bearing in addition to the factors above.

Anecdote. Peace story, staff type: I once talked to a pretty good General Officer who was upset that he didn't know what was happening and that he thus had to operate in the reactive mode. I suggested the answer to his problem was MBWA -- Management By Walking Around, he sholud just wander about the Hindquarters and talk to the Action Officers to get a feel for things. He called four days later and said he'd tried that, didn't work. Mine was the only shop where the resident Colonel or his Deputy didn't appear and hover as soon as the General wandered in from the hallway...

Unless that syndrome disappears from the Army and subordinate are ENCOURAGED to speak their minds without fear, this and future Vice Chiefs will not get many takers in open forums on any topic likely to be even slightly controversial...

[SJPONeill]

Anecdote. Peace story, staff type: I once talked to a pretty good General Officer who was upset that he didn't know what was happening and that he thus had to operate in the reactive mode. I suggested the answer to his problem was MBWA -- Management By Walking Around, he sholud just wander about the Hindquarters and talk to the Action Officers to get a feel for things. He called four days later and said he'd tried that, didn't work. Mine was the only shop where the resident Colonel or his Deputy didn't appear and hover as soon as the General wandered in from the hallway...

Unless that syndrome disappears from the Army and subordinate are ENCOURAGED to speak their minds without fear, this and future Vice Chiefs will not get many takers in open forums on any topic likely to be even slightly controversial...

We've had some who did that; with differing degrees of tact, dismissed the hovering elements and just wondered on their own or with a single notetaker, or perhaps their Comd WO - always interesting to see the chasm between the workface what was being reported up the line...although those applying a MBWA philosophy do need to be big enough to hear things that may not be palatable without launching off into low Earth orbit...

I had a boss in the mid-90s of the infantry persuasion (he was OK otherwise!!) who started every morning by 'walking the trenches' around his part of the HQ to ensure that he had his finger on the pulse of not just the 'business' but his people....

[Hacksaw]

As a battery commander, I had a sign right in my line of sight (LBWA)... constant reminder that if i was in my office odds were that there was something more important I should be doing... BN CDR got it... S3 didn't... he wanted to know why he could always get in touch with my XO but it took up to 2-3 hours to get a return call from me... I'd ask what he wanted, I'd then answer didn't my XO answer your question... then he'd say hem and haw and say yes, but I wanted an answer from you... to which I would respond for the umteenth time... Bob is empowered to answer your questions, that is why I've chained him to his desk... specifically to run the admin of the battery and answer staff questions... he knows his left and right limits and will tell you if he has to talk to me first... I will live with whatever he commits the battery to doing... but I will not sit at my desk on the off chance that you or the commander might call...

Two different S3s, each took 6 mths to train... and I can assure you it wasn't always comfortable knowing exactly what actually was going on... but if necessary I could adjust the azimuth before the BN or BDE CDR did so for me... only two rules of communication in my unit... rule 1) Never say, "I can't believe" for there is nothing we can't believe... can't fathom, don't understand, inconeivable... maybe, but everything is believable. Rule 2) never start a sentence with a disclaimor... e.g. "I don't want to sound like a smart ass" stop stop stop because no matter what you will sound like a smart ass... figure out what you need to say as constructively as possible... "Sir this is f@cked up beyond all recognition, we need to do x, y, and z first" that is perfectly acceptable and desired communication...

This approach was met with some significant push-back internally as well... PSGs, PLT LDRs and others were won't to hover and Soldiers were hesitant at first, but within 2 mths the culture had been changed... never been or were ever happier