recall I'm easily confused...
Thanks for the clarification and yes, I do now see what you meant and acknowledge the process as it has grown is the culprit -- but that was sort of my overall point, the process is the problem. it might also have been perhaps your 'culture' point. Have we not allowed process to take over?
Sounds like form over function to me.
What happened to products -- usable products, not perfect products...
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