Are system dynamics models, influence diagrams or concept maps actually used? I can definitely see the use for design (a picture speaks a thousand words), but how does this translate into planning?

I guess drilling-down on the subissues involved (like brainstorming approaches to busting xenophobia suggested by MikeF) is the next step. Would Col Jones's "so what?" translate into some form of action items? How would all this knowledge be captured?

v/r
- Dustin